British Gas: Contact Number and Email

Here are some ways provided, through which you can contact British Gas for inquiries, complaints, or any other reason. As the UK's leading business energy supplier and one of the BIG SIX.

British Gas Toll-Free Contact Number

For billing and account enquiries, you can contact British Gas at 0333 202 9802 during the following hours:

  • Monday to Friday: 8 am - 8 pm
  • Saturday: 8 am - 6 pm

For emergencies, dial 0333 202 9802. This line is available 24/7.

British Gas Business Enquiries

For business-related enquiries, call British Gas at 0333 130 5578 during the following hours:

  • Monday to Friday: 8 am - 6 pm
British Gas Contact Email:

To reach out via email, use Make sure to provide detailed information about your issue for prompt assistance.

Text Relay Service:

If you are speech impaired or hard of hearing, add 18001 before any British Gas contact number for text relay services.

British Gas Social Media:

You can also contact British Gas via Twitter (@BritishGas) and Facebook by sending a private message or starting a conversation.

Complaints Procedure:
If you have a complaint, follow these steps:
  • 1. Contact the British Gas complaints team at 0333 202 9802 or email
  • 2. If unresolved, escalate the complaint to British Gas, PO Box 226, Rotherham, S98 1PB
Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by Eon Next. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 0330 440 1624


Phone lines for Energy Ombudsman are open Monday to Friday 8 am until 8 pm and Saturday 9 am until 1 pm and are closed on Sundays and Bank Holidays.

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