Here are some ways provided, through which you can contact British Gas for inquiries, complaints, or any other reason. As the UK's leading business energy supplier and one of the BIG SIX.
For billing and account enquiries, you can contact British Gas at 0333 202 9802 during the following hours:
For emergencies, dial 0333 202 9802. This line is available 24/7.
For business-related enquiries, call British Gas at 0333 130 5578 during the following hours:
To reach out via email, use customercomplaints@britishgas.co.uk. Make sure to provide detailed information about your issue for prompt assistance.
If you are speech impaired or hard of hearing, add 18001 before any British Gas contact number for text relay services.
You can also contact British Gas via Twitter (@BritishGas) and Facebook by sending a private message or starting a conversation.
Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by British Gas. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org
Phone lines for Energy Ombudsman are open Monday to Friday 8:00 AM until 8:00 PM and Saturday 9:00 AM until 1:00 PM and are closed on Sundays and Bank Holidays.