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Phone Number

+0989 7876 9865 9

+(090) 8765 86543 85

Email Address

kim@bbcutilities.com

British Gas: Contact Number and Email

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British Gas contect number

British Gas: Contact Number and Email

Here are some ways provided, through which you can contact British Gas for inquiries, complaints, or any other reason. As the UK's leading business energy supplier and one of the BIG SIX.

British Gas Toll-Free Contact Number

For billing and account enquiries, you can contact British Gas at 0333 202 9802 during the following hours:

  • Monday to Friday: 8:00 AM and 8:00 PM
  • Saturday: 8:00 AM and 6:00 PM

For emergencies, dial 0333 202 9802. This line is available 24/7.

British Gas Business Enquiries

For business-related enquiries, call British Gas at 0333 130 5578 during the following hours:

  • Monday to Friday: 8:00 AM and 6:00 PM

British Gas Contact Email:

To reach out via email, use customercomplaints@britishgas.co.uk. Make sure to provide detailed information about your issue for prompt assistance.

Text Relay Service:

If you are speech impaired or hard of hearing, add 18001 before any British Gas contact number for text relay services.

British Gas Social Media:

You can also contact British Gas via Twitter (@BritishGas) and Facebook by sending a private message or starting a conversation.

Complaints Procedure:

If you have a complaint, follow these steps:

  • 1. Contact the British Gas complaints team at 0333 202 9802 or email customercomplaints@britishgas.co.uk.
  • 2. If unresolved, escalate the complaint to British Gas, PO Box 226, Rotherham, S98 1PB

Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by British Gas. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 03304401624

Email: enquiry@energyombudsman.org

Phone lines for Energy Ombudsman are open Monday to Friday 8:00 AM until 8:00 PM and Saturday 9:00 AM until 1:00 PM and are closed on Sundays and Bank Holidays.

You can contact British Gas customer service through phone, live chat, their mobile app, or their online help page. Wait times vary depending on the day and time, so using live chat can sometimes be faster.
British Gas provides a general complaints phone line where customers can raise issues about billing, service, or account problems. Make sure to request a complaint reference number during your call.
You can submit a formal complaint by phone, online complaint form, or post. British Gas must acknowledge your complaint and provide an explanation of how they will resolve it.
Most British Gas complaints can be sent to their dedicated complaints address in Rotherham. Sending complaints by post ensures you have a written record for escalation if needed.
British Gas does not publicly offer a direct complaints email, but customers can submit complaints through their website or write a formal letter using templates like the one on this page.
British Gas usually aims to resolve complaints within 10 working days, depending on the complexity. If the issue requires further technical investigation, the timeline may be extended.
If British Gas has not resolved your complaint within 8 weeks, or their response is unsatisfactory, you can escalate your case to the Energy Ombudsman. The Ombudsman will independently review the issue.
British Gas may offer compensation for service delays, missed appointments, incorrect billing, or extended outages. Compensation is assessed based on the specific type and length of the issue.
Higher bills can result from estimated readings, tariff increases, incorrect meter readings, or seasonal usage changes. It’s important to compare your bill with actual meter readings to identify inaccuracies.
To dispute a bill, provide your up-to-date meter readings and a detailed explanation of what appears incorrect. British Gas must review your case and revise the bill if an error is confirmed.
You can submit meter readings through the British Gas app, online account, or by phone.
Incorrect readings should be reported immediately. You may be asked to submit photos of your meter for verification.
Check with your local network operator first. If the outage is due to British Gas equipment, report it via emergency line or app.
You can book appointments via the app, online account, or customer service line.
If they miss the appointment window, you may be eligible for compensation.
Reset using the button or reboot the in-home display. If problems continue, an engineer may be required.
Weak signals or technical issues may stop automatic readings. Manual readings may be needed until fixed.
The app allows tracking usage, submitting readings, managing accounts, and contacting support.
Login issues may be due to password errors, verification problems, or outages.
Tariffs can be switched via your online account or customer support.
Fixed tariffs may include exit fees. Standard variable tariffs usually do not.
You can set up Direct Debit via your online account or customer service.
British Gas offers payment plans, grants, and their Energy Trust Fund for support.
Provide new meter readings and evidence. British Gas must review and refund incorrect charges.
Notify them of your moving date and provide final meter readings.
Yes, you can transfer your account to your new property.
Switching takes about 3–5 weeks. British Gas handles most of the process.
Increases may be due to higher usage, debt, or forecast changes.
For gas emergencies, call National Gas Emergency Service. For electricity, contact your network operator.
Disconnections are rare and happen only after multiple notices for unpaid bills.

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