• Mon-Fri: 09:00am - 5:00pm

Phone Number

+0989 7876 9865 9

+(090) 8765 86543 85

Email Address

kim@bbcutilities.com

OVO Energy Contact Number

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OVO Business Energy Contact Number

OVO Energy Contact Number

Here are outlined various channels through which you can get OVO Energy's contact number for inquiries, complaints, or any other reason. As one of the UK's leading energy suppliers, OVO Energy is committed to providing sustainable and responsible energy solutions.

OVO Energy Phone Number

For Monthly Customers, call 0330 303 5063 during the following hours:

  • Monday to Friday: 9 am - 5 pm

For emergencies call 24-hour National Gas Emergency service on 0800 111 999. This line is available 24/7.

Pay as You Go Customer’s enquiries can be directed to 0330 175 9669 during the following hours:

  • Monday to Friday: 8 am - 8 pm
  • Saturday - Sunday: 9 am - 5 pm

For contacting OVO Energy for any complaint or energy-related issues, you can always contact OVO Energy Phone number: 0330 303 5063.

OVO Energy Contact Email:

To reach out via email, use hello@ovoenergy.com. Provide a detailed explanation of your issue for assistance.

Text Relay Service:

If you are speech impaired or hard of hearing, add 18001 before any OVO Energy contact number for text relay services.

OVO Energy Social Media:

You can contact OVO Energy via Twitter (@OVO) and Facebook by sending a private message or starting a conversation.

Complaints Procedure:

If you have a complaint, follow these steps:

  • 1. Contact the OVO Energy complaints team at 0330 303 5063 or email hello@ovoenergy.com.
  • 2. If unresolved, escalate the complaint to OVO Energy Services, PO Box 5280, Worthing, BN11 9RG

Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by Eon Next. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 0330 440 1624

Email: enquiry@energyombudsman.org

Address: Ombudsman Services: Energy PO Box 966 Warrington WA4 9DF

Phone lines for Energy Ombudsman are open Monday to Friday 8 am until 8 pm and Saturday 9 am until 1 pm and are closed on Sundays and Bank Holidays.

Contact OVO via 0330 303 5063, live chat, or your OVO online account for support on billing, complaints, and smart meter issues.
The OVO complaints number is 0330 303 5063. Use it for billing, tariff, or smart meter complaints.
Make complaints via phone, live chat, or the online form. Request a complaint reference number.
OVO does not use a complaints email but accepts complaints via online forms and your account.
Most complaints are answered within 10 working days, longer for technical investigations.
High bills can be caused by estimated readings, tariff changes, or increased usage.
Contact OVO with updated readings and evidence of incorrect charges for review.
Submit readings through your online OVO account or mobile app to avoid estimated bills.
Compare with past readings and send a meter photo to OVO if the reading looks incorrect.
Smart meters may stop sending readings due to faults or weak signals; OVO can guide troubleshooting.
Move the display closer, restart it, or reconnect through the IHD settings.
Book appointments through your online dashboard or by calling support for meter issues.
You may be eligible for Guaranteed Standards of Service compensation.
Reset password, clear cache, or try another device to resolve login issues.
Update or reinstall the app, or try logging in through a browser during downtime.
Change tariffs from your OVO online account. Options include fixed, variable, and green plans.
Exit fees apply on certain fixed tariffs but not variable tariffs.
Increased usage or debt can cause a DD increase; you can request a review anytime.
Gas leak: 0800 111 999
Power cut: 105
Contact OVO afterward if supply/billing-related.
Switching takes 3–5 weeks and your supply remains uninterrupted during the process.
You can switch anytime; final meter readings are required, and exit fees may apply on fixed tariffs.
Refunds can be requested via your online account when your balance is in credit.
Estimated bills occur when OVO lacks recent readings; submit manual readings for accuracy.
Submit regular readings and ensure smart meters are communicating properly.
Usage spikes may result from faulty appliances or estimated readings; review your OVO usage chart.
Update personal details, payment info, and preferences through your online OVO account.
Submit final meter readings and contact OVO to receive a final bill or refund.
The PSR supports vulnerable customers with extra help during outages and billing issues.
Join through your OVO account or by contacting support if elderly, disabled, or medically dependent.
PAYG issues may be caused by meter faults; call 0330 175 9669 for PAYG support.
Book through your online account; installation is free for eligible customers.
Smart meter readings are accurate, but faults can occur and should be checked by OVO if usage looks abnormal.
Use the phone line or online complaint form and request written confirmation of your complaint.
Follow up if no response in 10 working days; escalate to the Ombudsman after 8 weeks.
Track progress through your OVO account or call customer service with your complaint reference.
Duplicate charges may occur due to billing errors; contact OVO immediately for correction.
Disconnections are rare and only happen after long-term non-payment and multiple warnings.
Your account number is shown on OVO bills, emails, and your online dashboard.
Live chat may be busy or under maintenance; try again later or call support.
Restart the app, reconnect your IHD, or submit manual readings to correct inaccurate data.
If you owe less than £500 on prepayment, you may switch; larger debts must be resolved first.
Tariff increases may result from fixed contract expiry or market price rises.
OVO bills monthly using smart meter readings or manual readings to calculate usage.
View and download bills from your OVO account under the Billing section.
Update Direct Debit information through your online OVO account or by contacting support.
Yes, OVO offers payment plans and financial support for customers in hardship.
Submit manual readings regularly or request smart meter troubleshooting.
Call 0330 303 5063 and follow billing or complaint options for faster support.
Yes, OVO can close or transfer your account when you provide your moving date and final readings.
Submit weekly readings and request a smart meter health check if estimates persist.

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