• Mon-Fri: 09:00am - 5:00pm

Phone Number

+0989 7876 9865 9

+(090) 8765 86543 85

Email Address

kim@bbcutilities.com

EDF Energy Contact Number

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EDF Energy Contact Number

EDF Energy Contact Number

Here are outlined various channels through which you can contact EDF Energy for inquiries, complaints, or any other reason, EDF Energy, the UK's leading business energy supplier, is committed to providing sustainable and responsible energy solutions, ensuring customers receive quality service and support.

Customer Service Helpline

Feel free to reach out to the EDF Energy contact number, for assistance with any queries or concerns. They are available during the following hours:

  • EDF Phone Number: 0333 200 5100
  • Hours: Monday to Friday: 8 am to 6 pm, Saturday: 8 am to 2 pm.

For non-urgent matters or detailed inquiries, you can email EDF Energy at:

  • Email: customer_correspondence@EDFEnergy.com
  • Postal Address: If you prefer traditional correspondence, you can write to EDF Energy at the following address: FREEPOST: EDF Energy – Plymouth

Social Media Platforms

Use EDF Energy on social media platforms to voice your concerns or seek assistance. Here are the official handles:

  • Twitter: @edfenergy
  • Facebook: EDF Energy

Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by Eon Next. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 0330 440 1624

Email: enquiry@energyombudsman.org

Address: Ombudsman Services: Energy PO Box 966 Warrington WA4 9DF

Phone lines for Energy Ombudsman are open Monday to Friday 8 am until 8 pm and Saturday 9 am until 1 pm and are closed on Sundays and Bank Holidays.

Call 0333 200 5100, use live chat, or log into your EDF online account for billing, complaints, and meter support.
The complaints number is 0333 200 5100 for billing issues, meter faults, tariff concerns, and customer service complaints.
Submit a complaint via phone, the online form, or live chat. Request a complaint reference number for tracking.
EDF prefers the online complaint form, but you can submit email-style messages via their form or chat system.
EDF responds within 10 working days, though complex billing or meter investigations may take longer.
High bills may result from estimated readings, tariff changes, seasonal spikes, or incorrect meter data.
Contact EDF with updated meter readings and evidence. They will investigate and correct errors if found.
Submit readings through your EDF online account or the EDF mobile app to avoid estimated billing.
Incorrect readings can come from faulty meters, estimates, or misreads. Take a photo and contact EDF if needed.
Smart meters may stop due to signal or technical faults. EDF can troubleshoot or arrange an engineer visit.
Restart, move closer to the meter, or reconnect the IHD. EDF may need to reset or replace it if issues continue.
Book appointments via your EDF online account or customer service for meter faults or installations.
You may receive compensation under Guaranteed Standards if an engineer misses your scheduled visit.
Login issues may stem from password errors, browser problems, or outages. Reset or try the EDF app.
Update or reinstall the app, or wait if EDF systems are undergoing maintenance.
Switch tariffs through your online account. EDF offers fixed, variable, and low-carbon plans.
Exit fees apply to some fixed tariffs but not variable ones. Check your tariff terms before switching.
Amounts may increase due to higher usage, debt, or updated forecasts. You can request a review anytime.
Gas leaks: 0800 111 999
Power cuts: 105
Contact EDF after the emergency if supply equipment is affected.
Switching takes 3–5 weeks. EDF manages the process, and your supply remains uninterrupted.
You can switch anytime, but exit fees may apply. Provide final meter readings for accurate billing.
Request refunds through your online account or customer service if your account is in credit.
Estimated bills occur when EDF doesn't receive actual meter readings. Submit manual readings to correct this.
Submit regular readings and ensure your smart meter is communicating properly for accurate billing.
High usage may be caused by colder weather, faulty appliances, tariff changes, or meter issues.
Update contact details, payment information, and preferences via your online EDF account.
Submit final readings and moving date to receive your final bill or refund.
The PSR offers support to vulnerable customers, including outage priority and help with meter readings.
Sign up through your online account or by contacting customer service if eligible.
PAYG top-ups may fail due to card/key issues, meter faults, or communication problems. Contact EDF urgently.
Book a free installation through your online account. Engineers will install and set up the meter and IHD.
EDF smart meters are accurate, but faults can occur. EDF can diagnose or test the meter if usage seems incorrect.
Use the phone line or complaint form. Request written confirmation after submitting your complaint.
EDF may delay responses during busy periods. Follow up or escalate after 8 weeks if unresolved.
Track progress in your online account or call customer service with your complaint reference number.
Duplicate charges may occur due to billing delays or system errors. Contact EDF for corrections and refunds.
Disconnections are rare and follow strict guidelines. EDF must contact you multiple times before disconnecting for unpaid bills.
Find your account number on bills, emails, or your online account dashboard.
Live chat may be unavailable due to maintenance or high demand. Try again later or call EDF directly.
Incorrect usage data is usually caused by smart meter communication issues. Submit manual readings or reconnect the meter.
You may switch if you owe under £500 on prepayment. Larger debts require repayment before switching.
Tariffs may rise after fixed plans end or due to market changes. Check for alternative plans in your account.
Bills are based on smart or manual readings and include usage, standing charges, and tariff rates.
Access your bills through your EDF online account or mobile app under the billing section.
Update Direct Debit settings in your online account or by contacting customer service.
EDF provides payment plans, hardship support, and grants for customers facing financial difficulty.
Bills are estimated when no actual readings are received. Submit manual readings or fix smart meter issues.
Call 0333 200 5100 and select billing or complaint options to reach a representative quickly.
Provide moving date and final readings to close or transfer your account. EDF will suggest tariffs for your new property.
Submit weekly readings and request a smart meter connectivity check if estimates continue.

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