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  • Mon-Fri: 09:00am - 5:00pm

Phone Number

+0989 7876 9865 9

+(090) 8765 86543 85

Email Address

kim@bbcutilities.com

Contact Information for E.ON Next

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E.on Next Support

Contact Information for E.ON Next

Here are outlined various channels through which you can contact Eon Next for inquiries, complaints, or any other reason, Eon Next, the UK's leading business energy supplier, is committed to providing sustainable and responsible energy solutions, ensuring customers receive quality service and support.

E.ON Next Contact Number:

For billing and account enquiries, call 0808 501 5200 during the following hours:

  • Monday to Thursday: 9 am - 5 pm
  • Friday: 9 am - 4 pm

For emergencies, dial 0808 501 5088. This line is available 24/7.

Business enquiries can be directed to 0808 501 5699 during the following hours:

  • Monday to Thursday: 9 am - 5 pm
  • Friday: 9 am - 4 pm

For contacting Eon Energy for any complaint or energy-related issues you can always contact their toll-free number: 0808 501 5200

E.ON Next Contact Email:

To reach out via email, use hi@eonnext.com. Provide a detailed explanation of your issue for assistance.

Text Relay Service:

If you are speech impaired or hard of hearing, add 18001 before any E.ON Next contact number for text relay services.

E.ON Next Social Media:

You can contact E.ON Next via Twitter (@eon_next) and Facebook by sending a private message or starting a conversation.

Complaints Procedure:

If you have a complaint, follow these steps:

  • 1. Contact the British Gas complaints team at 0333 202 9802 or email customercomplaints@britishgas.co.uk.
  • 2. If unresolved, escalate the complaint to British Gas, PO Box 226, Rotherham, S98 1PB

Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by Eon Next. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 0330 440 1624

Email: enquiry@energyombudsman.org

Address: Ombudsman Services: Energy PO Box 966 Warrington WA4 9DF

Phone lines for Energy Ombudsman are open Monday to Friday 8 am until 8 pm and Saturday 9 am until 1 pm and are closed on Sundays and Bank Holidays.

You can contact E.ON Next through phone, online chat, or messaging from your online account.
E.ON Next handles complaints through their customer service line. Request a complaint reference number.
Complaints can be submitted online, by phone, or through social media support.
They prefer online forms or live chat instead of direct emails.
Most complaints are resolved within 10 working days.
Escalate to the Energy Ombudsman after 8 weeks or if unhappy with their response.
Compensation may be given for missed appointments, delays, or errors.
Higher bills may be caused by estimated readings, tariff changes, or seasonal usage.
Provide updated meter readings and an explanation of the error.
You can submit readings via your online account, app, or by phone.
Provide a clear photo of the meter and request verification.
Smart meters may stop due to signal issues or technical faults.
Move the IHD closer or restart it before contacting support.
Most smart meters can be reset by turning them off and on.
High usage may be caused by faulty appliances or incorrect settings.
Book appointments through your online dashboard or by calling customer service.
You may qualify for compensation. Report it immediately.
Reset your password or try another browser.
The app may be experiencing technical issues. Try reinstalling it.
You can switch tariffs through your online account dashboard.
Some fixed tariffs include exit fees. Check your tariff terms.
Direct Debit can be activated through your online account billing section.
Increased usage or account debt may cause an increase.
Most outages are handled by your network operator, but report home-specific issues to E.ON Next.
Disconnections only occur after multiple unpaid bills and warnings.
Request refunds through your online account when your balance is in credit.
PAYG allows customers to top up using a card, key, or smart method.
You may need a meter reset code. Contact support immediately.
Book a free appointment through your online account dashboard.
Move it closer to the meter or restart the device to reconnect.
Switching takes 3–5 weeks and is handled by E.ON Next. Supply is continuous.
Yes, transfer your account by providing your moving date and final meter readings.
Close your account through your online dashboard or by contacting support.
Estimated bills happen when no meter readings are submitted. Submit readings regularly.
View detailed usage breakdowns using the app or online account.
Your fixed tariff likely expired; you’re moved to a standard variable tariff automatically.
File a complaint via phone, online form, or live chat with all details included.
Delays may occur during high-demand periods. Follow up if no reply within 10 days or escalate after 8 weeks.
Download receipts and statements from your online account anytime.
The app may have issues; try restarting, updating, or reinstalling it.
Register using your customer number and email address on the E.ON Next website.
Usage may increase due to appliance issues or incorrect meter readings. Verify your readings regularly.
Vulnerable customers can register for Priority Services for extra support.
Yes, payment plans and hardship support are available depending on eligibility.
Call during business hours and choose billing or complaint options to reach an agent quickly.
Double charges may happen due to delayed payments. Contact support immediately to resolve it.
Track updates in your online account or call customer service with your complaint reference number.
Submit regular meter readings or request a meter accuracy check.
Yes, you can switch anytime, but check for exit fees on fixed tariffs.
Yes, E.ON Next offers priority services and accessible communication support.

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