Contact Information for E.ON Next

Here are outlined various channels through which you can contact Eon Next for inquiries, complaints, or any other reason, Eon Next, the UK's leading business energy supplier, is committed to providing sustainable and responsible energy solutions, ensuring customers receive quality service and support.

E.ON Next Contact Number:

For billing and account enquiries, call 0808 501 5200 during the following hours:

  • Monday to Thursday: 9 am - 5 pm
  • Friday: 9 am - 4 pm

For emergencies, dial 0808 501 5088. This line is available 24/7.

Business enquiries can be directed to 0808 501 5699 during the following hours:

  • Monday to Thursday: 9 am - 5 pm
  • Friday: 9 am - 4 pm

For contacting Eon Energy for any complaint or energy-related issues you can always contact their toll-free number: >0808 501 5200

E.ON Next Contact Email:

To reach out via email, use hi@eonnext.com. Provide a detailed explanation of your issue for assistance.

Text Relay Service:

If you are speech impaired or hard of hearing, add 18001 before any E.ON Next contact number for text relay services.

E.ON Next Social Media:

You can contact E.ON Next via Twitter (@eon_next) and Facebook by sending a private message or starting a conversation.

Complaints Procedure:
If you have a complaint, follow these steps:
  • 1. Contact the British Gas complaints team at 0333 202 9802 or email customercomplaints@britishgas.co.uk.
  • 2. If unresolved, escalate the complaint to British Gas, PO Box 226, Rotherham, S98 1PB
Energy Ombudsman:

Suppose your complaint remains unresolved after eight weeks or you are dissatisfied with the Business gas prices provided by Eon Next. In that case, you can escalate the matter to the Energy Ombudsman. This service is impartial and free for energy consumers. They will thoroughly investigate your complaint, and their decision is legally binding.

Phone: 0330 440 1624

Email: enquiry@energyombudsman.org

Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF

Phone lines for Energy Ombudsman are open Monday to Friday 8 am until 8 pm and Saturday 9 am until 1 pm and are closed on Sundays and Bank Holidays.

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