Octopus Energy: Contact Number, Customer Service, Complaints & Billing Help

Octopus Energy is a leading UK energy supplier offering competitive prices, renewable tariffs, and digital-first customer support. Customers often search for the Octopus Energy contact number, Octopus Energy customer service number, or Octopus Energy phone number to resolve billing issues, submit meter readings, or raise complaints. This guide explains how to contact Octopus Energy, use live chat and webchat, manage your account login, and escalate unresolved complaints.

Octopus Energy Contact Details & Customer Service

If you are looking for the Octopus Energy contact number or Octopus Energy telephone number, you can reach their customer support team using the details below.

Octopus Energy Customer Service Number

Octopus Energy phone number: 0808 164 1088

This number connects you to the Octopus Energy customer service number for billing help, account queries, complaints, and meter issues.

Other Ways to Contact Octopus Energy

• Octopus Energy email address: hello@octopus.energy
• Octopus Energy live chat / webchat: Available via the Octopus Energy website and app
• Octopus Energy chat support: Accessible when logged into your account
• Online account messaging: 24/7 access

These options replace the need to repeatedly search for an Octopus Energy business contact number or customer service line.

Octopus Energy Login & Business Login Help

You can access your account using the Octopus Energy login page or mobile app.

Login Options

• Octopus Energy log in (domestic customers) – manage bills, meter readings and payments
• Octopus Energy business login – manage Octopus Energy business accounts, contracts, and invoices

If your Octopus Energy login is not working, try resetting your password, clearing browser cache, or checking for system outages.

Octopus Energy Complaints

If you are unhappy with your service, pricing, or account handling, you can raise strong Octopus Energy complaints through multiple channels.

How to Make a Complaint to Octopus Energy

• 1. Call the Octopus Energy contact number
• 2. Use Octopus Energy live chat or web chat
• 3. Email the complaints team
• 4. Ask for your issue to be logged as a formal complaint

Most complaints receive a response within 10 working day

Octopus Energy Billing Problems & Prices

Many customers contact support due to Octopus Energy bill problems, unexpected charges, or confusion about Octopus Energy prices.

Common Billing Issues

1. Estimated bills
2. Incorrect meter readings
3. Smart meter data delays
4. Direct Debit changes
5. Tariff changes or renewals

You can request a billing review via the Octopus Energy customer service number or live chat.

Octopus Energy Tariffs & Quotes

Octopus Energy offers flexible tariffs and renewable energy options.

• Variable tariffs
• Fixed tariffs
• Smart tariffs

To compare prices or get an Octopus Energy quote, use their online quote tool or speak with customer support.

Octopus Energy Smart Meter & Meter Reading Help

If your Octopus Energy smart meter is not working, or you need to submit an Octopus Energy meter reading, follow these steps:

• Submit manual readings through your account
• Restart your In-Home Display (IHD)
• Move the IHD closer to the meter
• Contact support if readings fail repeatedly

This resolves most Octopus Energy meter not working issues.

Octopus Energy Business Energy Support

Octopus Energy business customers can access dedicated services including:

• Business tariffs
• Invoice management
• Business account login
• Business energy usage tracking

For business queries, use the Octopus Energy business login or the main Octopus Energy contact number.

Switching to or Leaving Octopus Energy

Switching to Octopus Energy usually takes 3–5 weeks with no supply interruption. If you decide to leave, submit final meter readings and your new supplier will manage the switch.

Energy Ombudsman – Escalation

If Octopus Energy does not resolve your complaint within 8 weeks, you can escalate it to the Energy Ombudsman, who can order billing corrections, refunds, or compensation.